FAQs

1. What payment methods are available?

We accept Visa, Mastercard and American Express. Depending on availability at checkout, customers may also pay using Apple Pay, Google Pay and supported electronic wallets.

2. When will my order be processed?

Orders are normally processed within 1–3 business days after payment has been confirmed.

3. How long does delivery take?

Orders are shipped from Singapore using delivery services such as DHL, FedEx and UPS Priority. The standard transportation period is approximately 5–8 business days after dispatch.

4. Can I track my order?

Yes. Tracking information is sent automatically to the email address provided during checkout. Updates may be issued at key stages, including dispatch, arrival at logistics facilities and local delivery.

5. What happens if my order takes longer than 5–8 business days?

If an order exceeds the stated standard transportation period, we will contact the relevant carrier and investigate the shipment. Following the review, the available resolution may include a full refund or replacement shipment, depending on the circumstances.

6. Can I return my order?

Where the statutory European 14-day Right of Withdrawal applies, eligible consumers may withdraw from their purchase without providing a reason within the applicable 14-day period.

Customers wishing to exercise this right should contact us by email at multifunctional@coredriphold.com and provide their order details.

7. What if my order arrives damaged or has a defect?

Please contact multifunctional@coredriphold.com after receiving the order and provide your order number together with clear photographs of the issue.

After reviewing the information, an appropriate resolution may include a refund or replacement. Where appropriate, customers may not be required to return damaged goods if photographs are sufficient to assess the matter.

8. Do I have statutory consumer rights?

Yes. Applicable mandatory consumer protection rights remain unaffected by our website policies. Where European consumer protection legislation applies, statutory rights concerning withdrawal and goods that are damaged or do not conform to the contract will apply.

9. How can I contact customer service?

For order, delivery, return or product enquiries, please contact:

Coredriphold
Email: multifunctional@coredriphold.com
Telephone: +65 62873868
Address: 212 Hougang Street 21, #04-323, Singapore 530212

If you contact us outside regular customer service hours, please leave a message or send an email. We aim to respond to enquiries within 24 hours.